Category of accommodations
Hotels : Accommodations in rooms or suites where hotel services are included.
Bed & Breakfasts : Lodging in a private residence occupied by the operator. Breakfast is served on site and included in the package rate.
Apartment Hotels : Accommodations where guests can cook for themselves, but where hotel services are included.
Furnished Apartments : Lodging in apartments or furnished houses equipped with cooking facilities.
Youth Hostel : Lodging in rooms or dormitories. Meals or cooking facilities and 24-hour surveillance included.
Educational facilities : Facilities that rent to visitors rooms normally reserved for resident students.
Out-of-town Resorts : Hospitality or entertainment activities as well as breakfast and lunch or dinner are included in the package rate.
Camping : Grounds equipped with individual sites for tents or recreational vehicles—motorized or not—and including services.
Is there wireless Internet access on the island of Montréal?
Free wireless Internet access is available in many of the city’s districts. To find out more, visit: www.zap.coop
What official documents do I need to visit Montréal?
You must have a valid passport, and in some cases, you may need a visa. To find out more, visit Citizenship and Immigration Canada Web site. If you are an American citizen, please note that there are new requirements in effect for all United States nationals returning home. For more information, consult the U.S. Department of State Web site. For details on what you are allowed to bring in your baggage (gifts, merchandise, etc.), go to: Canada Border Services Agency.
What languages are spoken in Montréal?
French is Québec’s official language but English is widely spoken in Montréal. The city has more than 120 cultural groups and over 20% of the population speaks three languages.
Who do I contact in case of emergency?
You may dial 9-1-1 at any time. The service is free from a pay phone and available in French and English. Operators are in contact with emergency firefighter, police and ambulance services at all times. It is always a good idea to buy medical travel insurance in advance.
Québec Poison Control Centre: 1 800 463-5060
Info-Santé : 811
In case of a non-urgent problem, you may dial this number to reach a health professional easily.
How can I contact the consulates?
There are over 100 consulates in Montréal. Visit www.yellowpages.ca for the complete listing. Below are the numbers for the six most often requested consulates:
Consulate General of France
Consulate General of Great Britain
Consulate General of the United States of America
Consulate General of the Federal Republic of Germany
Consulate General of Mexico
Consulate General of Japan
What are the applicable taxes in Québec and on what goods do I pay them?
Goods and services
A federal Goods and Services Tax (GST) of 5% is charged on most goods and services in Canada. A Québec provincial tax (TVQ) of 9.975% is added to all goods and services purchased in the province of Québec.
There is a tax on the cost of each accommodation unit rented in an establishment located in the Montréal tourism region. The amount of the tax is 3.5% per night if visitors pay for the accommodation themselves, but $3.50 per night if the room payment is made by a travel agency.
No tax refund is granted to leisure travellers.
For more informations:
Canada Revenue Agency
1 800 959-2036 (in Canada)
1 204 983-3700 (from outside of Canada)
What is the official currency of Canada?
Canadian currency is the dollar, which is divided into 100 cents. There are 5, 10, 20, 50, and 100 dollar bills. One and two dollar bills have been replaced by coins, sometimes referred to as "Loonies" (the bird on the $1 is a loon) and "Toonies" ($2).
What is the rule for tipping?
Service is not included in restaurants, so it is customary to add a 15% tip to the total before taxes (if you’re with a group, 15% for service may be automatically added to your bill). Taxi drivers, hairdressers, etc. are also normally tipped 15%. Bellhops, porters, doormen, etc. generally receive at least $1 per suitcase or per service rendered.
Are Montréal establishments accessible for people with disabilities?
Establishments have been assessed by Kéroul, an organization devoted to making tourism and culture accessible to persons with limited physical ability, according to criteria approved by the Ministère du Tourisme du Québec.
To find out more on tourism and culture for people with restricted physical ability:
Tel.: 514 252-3104
Fax: 514 254-0766
Where can I find tourist information?
The following resources offer loads of tourist information:
1255 Peel Street, Suite 100
(corner of Sainte-Catherine Street West)
Open: Daily, 9 a.m. to 5 p.m. Closed on December 25 and January 1.
In Old Montréal
Tourist Welcome Office in Old Montréal
174 Notre-Dame Street East
Open: Daily: May 1 to 31: 10 a.m. to 6 p.m.; June 1 to September 30: 9 a.m. to 7 p.m.; October 1 to 30: 10 a.m. to 6 p.m.
Where can I get the Official Tourist Guide?
The Official Tourist Guide of Montréal is available at the Infotouriste Centre (1255 Peel Street, Metro: Peel) and at the Tourist Welcome Office in Old Montréal (174 Notre-Dame Street East, Metro Champ-de-Mars). Information: 1 800 230-0001 or email@example.com
What documents are needed to drive a car in Québec?
Visitors may drive a car for a maximum of six consecutive months without having a Québec driver’s license. However, a valid driver’s license corresponding to the vehicle category is required. For more information, visit Société de l'assurance automobile du Québec(Québec Automobile Insurance).
What road sign system is used in Québec?
Québec uses the metric system, so speeds are indicated in kilometres (100 km/h = 62 mph) and gas is sold in litres (3 3/4 litres = 1 US gallon). Even though road signs are in French, most of them use international symbols.
Although turning right on a red light is authorized across Québec (except at intersections where a sign indicates this is not permitted), rights on reds are strictly prohibited on the island of Montréal.
Use of a hand-held cell phone that does not have a “hands-free” function is prohibited while driving.
For more information, visit: Société de l'assurance automobile du Québec(Québec Automobile Insurance).
Where can I park in the city?
There are many paid parking lots as well as meter parking in Montréal located near the major tourist attractions and in the downtown core. Some meters have automated pay stations that accept both coins and credit cards. Street parking is usually free after 9 p.m. weekdays and after 6 p.m. on Saturday and Sunday. For more details on rates and regulations, see Stationnement de Montréal.
In winter, orange signs are put up telling you to move your car for snow clearing. (Take a peek out of the window if you hear the plows–it's amazing how quickly they clear a street!) If you're not used to winter driving, just slow down before intersections in case there is ice, and avoid sudden turns.
Monday = lundi
Tuesday = mardi
Wednesday = mercredi
Thursday = jeudi
Friday = vendredi
Saturday = samedi
Sunday = dimanche
EXCEPT = sauf
Questions? Call the Société de l'assurance automobile du Québec (Québec Automobile Insurance) for more information: (514) 873-7620/ 1 800 361-7620 or visit their web site: www.saaq.gouv.qc.ca
Can I bike around Montréal?
BIXI offers, at minimal cost, a bike-sharing service, 24 hours a day, 7 days a week, and three seasons a year (May to November). This service allows citizens and tourists to get a bike at one station, travel to their destination, and return the bike to a nearby station in the network. The BIXI system currently has 400 stations and 5,000 bikes. In addition, a network of 560 km of cycling paths winds through the city.
How does Passeport MTL work?
Get one or both versions of the Passeport Montréal – Passeport MTL or Passeport MTL Culture – for an easy access to must-see attractions or cultural activities in Montréal.
Points of sale : Passeport MTL and Passeport MTL Culture.
What is the temperature in Montréal?
The weather in Montréal varies from -8.9°C (16°F) to 22.3°C (72.1°F) depending on the season, so visitors are encouraged to check the forecast before packing.
Average monthly temperatures:
December -5.6°C (21.9°F)
January -8.9°C (16°F)
February -7.2°C (19°F)
March -1.2°C (29.8°F)
April 7.0°C (44.6°F)
May 14.5°C (58.1°F)
June 19.3°C (66.7°F)
July 22.3°C (72.1°F)
August 20.8°C (69.4°F)
September 15.7°C (60.3°F)
October 9.2°C (48.6°F)
November 2.5°C (36.5°F)
To find out the temperature in Montréal:
What are the legal holidays?
Canada observes standard North American holidays with a few differences. The national holiday is celebrated on July 1 (Canada Day) and Thanksgiving falls on the second Monday in October. Québec also celebrates Saint-Jean-Baptiste Day on June 24.
In Montréal, banks and government offices like the Post Office observe the holidays listed below. Some businesses may also be closed.
New Year’s Day
What is the time zone?
Montréal switches to Eastern Daylight Time (summer time zone) on the second Sunday of March and returns to Eastern Standard Time (winter time zone) on the first Sunday of November. The time difference between Montréal time and Greenwich Mean Time is less than 5 hours in the winter.
What is the system of weights and measures and what type of electrical current is used?
Canada uses the metric system. Electrical outlets in Canada provide the same current as in the United States–120 volts (60 cycles). If your appliances are designed for a different standard, you will need to bring an adapter.
Where can I find a post office?
There are many postal outlets located within other businesses, like pharmacies. Canada Post offices are also found throughout Montréal.
What is the cost of a pay-phone call?
A local call at a Montréal pay phone costs only $0.50 for duration of the call. You can buy pre-paid phone cards for different amounts at some stores. When calling in North America, directory assistance (4-1-1) is free and there are 10-digit numbers to which no long distance charges apply (1 800, 1 888, 1 877 and 1 866). To make a call, dial the full telephone number including local area code. Most tri-band frequency cellphones work in Canada.
Area codes: 514 or 438 (Montréal Island) and 450 (Montréal surroundings)
Where can I buy alcohol?
Bars and restaurants serve alcohol from 11 a.m. to 3 a.m. Some restaurants have a BYOW policy, which allows you to bring wine and beer of your choice. You can purchase alcohol at convenience stores (dépanneurs) and grocery stores between 8 a.m. and 11 p.m., but for hard liquor and a greater selection of wine and beer, stop by one of the many Société des Alcools du Québec (SAQ) outlets.The legal drinking age in Québec is 18 years old.
What are the opening hours of shops?
Most shops are open Monday to Wednesday from 9 a.m. to 6 p.m., Thursday to Friday from 9 a.m. to 9 p.m. and Saturday and Sunday, from 10 a.m. to 5 p.m. They are usually closed on legal holidays – and on January 2 in the majority of cases – but some establishments (supermarkets, SAQ outlets, etc.) may still be open.
Is smoking allowed in public places?
The anti-tobacco law took effect on May 31, 2006. It prohibits smoking in all public establishments, including bars and restaurants.
Where can I file a complaint about the tourism services provided?
To file a complaint about tourism services provided in Québec, call or email:
1 800 463-5009 (Canada et États-Unis) ou 418 643-5959